At Chérie Chouchou, we strive to deliver your favorite scrunchies to you as quickly and efficiently as possible. Please review our shipping policy below for more details.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
During peak seasons or promotions, processing times may be slightly longer. We appreciate your patience!
Shipping Options and Delivery Times
We currently ship to France and Europe
Delivery times vary depending on your location:
France: 2-5 business days.
Europe: 5-10 business days.
Please note that these are estimates, and delivery times may vary due to factors beyond our control.
Order Changes and Cancellation
We can’t accommodate order changes after submission. To cancel, please email cheriechouchoufr@yahoo.com right away with your order number and name. Unfortunately, cancellations aren’t possible once processing begins.
Shipping Address Information
Please double-check your shipping address at checkout, as customers are responsible for ensuring its accuracy. If your order hasn’t shipped yet, you may request an address change by emailing us at cheriechouchoufr@yahoo.com with your order number and full name.
Once your order has been processed and shipped, we’re unable to modify or redirect it.
Incomplete Addresses:
If we notice any missing details, we’ll reach out to you promptly. Kindly provide the correct shipping information within 5 business days—otherwise, your order will be canceled.
Thank you for your understanding!
Returns & Exchange
At Chérie Chouchou, we carefully handcraft each item with love. While we normally don’t accept returns or exchanges, we understand sometimes things don’t arrive perfectly. Here’s how we can help:
Important Notes About Shipping:
• We aren’t responsible for items damaged during transit
• For shipping-related damage, we’ll help you contact the courier company to resolve the issue
If You Believe the Damage is From Our Side:
Please email us at cheriechouchoufr@yahoo.com within 5 days of delivery with:
✧ Your order number
✧ Clear photos of the damaged item
✧ All original packaging materials
We’ll review each case carefully. If we determine the damage occurred before shipping, we’ll work with you to find a fair solution.
For Special Cases:
If you feel strongly about needing an exchange or return, let’s discuss it! Email us with the above details and we’ll see what we can do to make things right.
Thank you for understanding the handmade nature of our creations and supporting our small French workshop. We truly appreciate you!
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us at cheriechouchoufr@yahoo.com with your order details. We will work with the carrier to resolve the issue.
Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at cheriechouchoufr@yahoo.com or +33 7 72 72 80 79. We’re here to help!
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